Job Description

Application Support Specialist

Join our team as a Application Support Specialist in the department. 

Key Responsibilities

Full knowledge on the company's applications, systems and modules. Communication of the customer project plan and officially confirm the dates of the tasks Respond to all customer inquiries on the channels of communication with them. Daily follow up registration within the same day of the visit or the communication through the PM or CRM company tools. Weekly follow-up of all clients for each account manager and follow-up. Timesheet management by submission and approvals for the managers. Explanation and cooperation with colleagues in the internal training process for the work team on the company's products Indoor/Outdoor system & technical support Mobile applications training Create and update modules checklist ERP+ complete system support FAQs, what is new and troubleshooting. Review/Upload data sheets and data migration Record training videos for modules and the explanation to the customer Works on following up on the projects assigned to him and ensuring the smooth running of work in them.. Works on communicating with the different departments to solve problems facing customers if necessary.. Add customers' CRs and issues to the internal ticketing system and deliver to customers Implementing the executive plan to deliver and implement a project Explanation and training of the whole company applications & modules. Customer requirements collection and documentation Follow up the customer confirmation and approval of the analysis document

Experience Requirements

Bachelor’s degree in Computer Science, Information Systems, or related field

Years of Experience: 2

Experience supporting ERP modules (Accounting, Sales, HR, Inventory). Knowledge of APIs and system integration. Experience with cloud-based ERP systems. Customer service mindset and attention to detail.

Employment Type

Work Location

6062 Elmerag el3olui, Zahraa Elmaadi, Cairo, Egypt